Refund & Cancellation Policy | Safaiy Mitra
Last updated: 10 October 2026
This policy applies to all services booked and paid for on our website through Razorpay or by any other method.
1. Cancellation by the customer
- More than 24 hours before the slot: free cancellation — 100% refund.
- Between 24 and 4 hours before the slot: 80% refund (20% covers staff allocation and travel).
- Less than 4 hours before the slot or no access at the address: 50% refund.
- After the service has started or been completed: no refund.
To cancel or reschedule, call or email us with your Booking ID (details below).
2. Rescheduling
You can reschedule free of charge up to 24 hours before your slot, subject to availability. Later reschedule requests are treated like a cancellation above.
3. Cancellation by Safaiy Mitra
If we have to cancel because of staff unavailability, weather or other reasons, you can choose a new slot or receive a 100% refund.
4. Service quality & re-clean guarantee
If you are not satisfied, tell us within 24 hours of the service with photos. We will re-clean the missed areas free of charge. If the issue cannot be resolved, a partial refund may be offered at our discretion.
5. Refund timeline
Approved refunds are initiated within 2 working days to the original payment method (UPI, card, net banking or wallet). Razorpay/banks typically credit the amount within 5–7 working days.
6. Service delivery
All our services are delivered in person at the address you provide in Patna on the date and time slot you select. No physical goods are shipped. You receive a booking confirmation by email immediately after payment.
7. Contact
Safaiy Mitra – A Full Solution for Cleaning
📍 Yarpur Yogiatola, Mithapur, Patna 800001, Bihar
📞 Phone: +91 70042 68707
📧 Email: info.safaiymitra@gmail.com
🌐 Website: www.safaiymitra.com